Privacy Policy

1. Introduction

Transform Trade Limited ("Transform Trade", "we", "us", or "our") is committed to protecting the privacy and personal data of our website visitors, clients, suppliers, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit transformtrade.org or otherwise interact with our business.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the website.

2. Information We Collect

We may collect the following categories of information:

• Personal Identification Information: name, email address, telephone number, company name, job title, and similar business contact details provided through our contact forms, enquiries, or service requests.
• Business Information: information relating to your sourcing requirements, supply chain, products, orders, contracts, and commercial relationships.
• Usage Data: information about how you access and interact with our website, including your IP address, browser type, device information, pages visited, time and date of access, and referring URLs.
• Cookies and Similar Technologies: as described in Section 8 below.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you request;
• Process, manage, and deliver sourcing, trade facilitation, and consulting services;
• Communicate with you about our products, services, and industry updates (where you have consented or where permitted by law);
• Improve our website, services, and customer experience;
• Maintain security, prevent fraud, and comply with legal and regulatory obligations;
• Analyse usage patterns and performance of our website.

4. Legal Basis for Processing

Where the General Data Protection Regulation (GDPR) or similar data protection laws apply, we rely on the following legal bases for processing personal data: your consent, the performance of a contract with you, our legitimate business interests, and compliance with legal obligations. You may withdraw your consent at any time by contacting us using the details in Section 12.

5. Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information with:

• Service Providers: trusted third parties who assist us in operating our website and delivering services (e.g., hosting providers, IT support), subject to confidentiality obligations;
• Business Partners: manufacturers, suppliers, logistics providers, and other parties necessary to fulfil your sourcing and trade requirements;
• Legal and Regulatory Authorities: where required by law, regulation, legal process, or to protect our rights, safety, or property.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, to comply with legal and accounting obligations, and to resolve disputes. When information is no longer needed, we take reasonable steps to delete or anonymise it.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, remember your preferences, and understand how the website is used. You can control or disable cookies through your browser settings; however, disabling cookies may affect the functionality of the website.

9. Your Rights

Subject to applicable law, you have the right to:

• Access a copy of the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information, subject to legal retention requirements;
• Object to or restrict certain processing activities;
• Request portability of your data where applicable;
• Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us using the details in Section 12. We will respond within a reasonable timeframe and in accordance with applicable law.

10. Third-Party Links

Our website may contain links to third-party websites, platforms, or resources. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party website you visit.

11. Children's Privacy

Our website and services are directed to business and professional audiences and are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so that we may delete it.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: